Your LinkedIn Connections.csv is read inside your browser. The file itself is never uploaded or stored.
After you confirm the preview, the structured rows from the file are sent to our database and saved in your account: name, company, position, connected-on date and, where LinkedIn includes it, email address and profile URL. Your goals, analysis results, scores, drafted messages, daily plan, saved jobs and the About me profile you fill in are stored too. This data does not stay only on your device.
To write reasons, classifications, messages and referral kits, a limited set of fields (names, positions, companies, your goal and your About me details) is sent to AI models from Google and OpenAI through the Lovable AI service. Most contacts are sorted by fixed rules without AI. We do not sell your data and we do not use it to train models. The model providers' own retention terms apply to what they process.
Hosting, database and sign-in run on Lovable Cloud. Sign-in emails are sent from our domain through Lovable's email service. Payments are handled by Dodo Payments, which receives your payment details and email; we never see your card number.
Job listings are fetched from public company career boards. Matching those companies to your contacts happens in your browser, and your contact list is not sent anywhere for that feature.
If you join the community, we store your name, email, phone or WhatsApp number, LinkedIn URL and optional company. It is not shown on the website. By submitting it you agree that Backchannel may share those details with recruiters about roles that may fit you.
Your account data is protected by row level security, so other users cannot read it.
"Delete all my data" in Settings removes your contacts, goals, analyses, scores, messages, daily plans, company searches, saved jobs, About me profile and any community application under your account email. We keep your sign-in, payment and license records and usage counts so paid access keeps working. To close your account entirely, email support@trybackchannel.online from your account email. Dodo Payments may keep transaction records under its own legal obligations.
We keep your data until you delete it or ask us to. We have not set an automatic deletion period.
Questions about your data: support@trybackchannel.online.